FREQUENTLY ASKED QUESTIONS

Your Pass'Partout must be activated to allow you to use the pre-loaded credits and the discount card option. To activate your card, simply create your online account on the site by entering your Pass'Partout card number (12 digits), an e-mail address which becomes the unique identifier for your account, your first and last names, a mobile phone number and additional optional information.

By paying for activities with an Pass'Partout, simplify your leisure activities and benefit from discounts on a large number of activities.

It’s THE perfect way to enjoy a wide range of fun, sporting, and cultural activities at Le Corbier resort, all at a great price.

You can check the balance of your Pass'Partout from the "My account" menu on the website and any service provider can also tell you your balance after reading your card.

Do not forget to validate your agreement to receive e-mails and SMS in order to be informed of events, tips and news during your stay.

The card is valid for all resort villages of the Pays des Aiguilles de l'Arves : La Toussuires, Saint Jean de Maurienne, Saint Jean d’Arves, Saint Sorlin d’Arves et le Corbier.

All service providers and their offers are visible on this site.

You will find the list of members on the Providers menu. Use the filters to select the types of leisure activities corresponding to your criteria.

At the end of your stay, and within the validity period of your credits, you can request a refund of your remaining balance by bank transfer to a euro account via the website (service temporarily unavailable).

Important: Credits loaded onto the Pass'Partout are valid for 2 years from the date of the last transaction. If you do not request a refund before the expiration, your remaining credit will be automatically canceled.

*Credits from holiday vouchers are non-refundable.

You must immediately block your card through your account via the “My Account” menu on this website. If that is not possible, you should report it as quickly as possible, for example by calling, visiting the Le Corbier Tourist Office, or sending an email to support@smartfidelis.fr so that your card can be blocked.
Creating your account ensures that, in the event of loss or theft of your card(s), you can immediately block the affected card(s) and have your credits refunded or transferred to a new card if needed.

CAUTION: If you have blocked your main card with linked cards, please note that your account will be completely blocked, so your linked cards will also be blocked. You will then have to request a replacement card at a point of sale. However, you can block your linked cards without blocking your account..

We recommend that you immediately block your card via your account in the “My Card” menu on the website, or report it as soon as possible by phone, by visiting the Le Corbier Tourist Office, or by emailing support@smartfidelis.fr so that your card can be blocked.

We will do all the research to verify your card transactions and identify the causes of any problems you report to us.

If you have at least one other card associated with your account, you can simply replace the card with a new card as needed. Failing this, you can obtain the transfer of your credits and all the rights and coupons available on your card to a new card at the Tourist Office.

I can’t get my balance refund request validated — what should I do?

If you do not receive an email confirming the validation of your refund, it is likely that your identity was not verified by the payment provider. In this case, go back to your refund request in your account to check the reason for the refusal.

If you cannot identify the cause, contact support to help determine why the refund was refused.